Cancellation & Refund Policy
Fair, transparent scheduling policies designed for residents, families, and stylists.
24+ Hours Notice
Cancel or reschedule at least 24 hours prior to appointment time.
100%
Refund back to original payment method (minus $5 processing fee)
4 to 24 Hours Notice
Cancel between 4 and 24 hours before scheduled stylist arrival.
50%
50% refund applied to payment method
< 4 Hours / No-Show
Cancellation with less than 4 hours notice or stylist unable to gain access.
0%
No refund (compensates stylist reserved travel time)
1. Why We Have This Policy
Our mobile stylists travel directly to senior living communities and private residences across a 50-mile radius in Goodyear, Phoenix, and surrounding cities. Because stylists reserve dedicated travel and appointment windows, last-minute cancellations directly impact their daily schedules.
2. Medical Emergency & Hospital Exemption
Compassionate Medical Exception
We understand health circumstances can change unexpectedly for older adults. If an appointment is cancelled due to sudden medical hospitalization or illness, full 100% account credit will be issued upon notification to hello@residentstylist.com, regardless of time notice.
3. Rescheduling & Self-Service Portal
Appointments can be rescheduled or cancelled easily through your client dashboard at any time prior to the visit:
- Log into your dashboard at /customer
- Select your upcoming booking and click "Cancel / Reschedule"
- Refunds or credits are calculated and processed automatically according to the policy time window.
4. Support & Claims
Resident Stylist Client Services
Email: hello@residentstylist.com