Privacy Policy

1. Our Privacy Commitment

At Resident Stylist, we prioritize the dignity, privacy, and personal data protection of older adults, family caregivers, and facility partners. We collect only the essential information necessary to deliver safe, punctual, and personalized mobile hair styling services.

2. Information We Collect

We collect information provided directly by clients, family members, or care facility staff when booking or registering an account:

• Contact Details: Full name, phone number, email address, and physical service location address.
• Appointment Preferences: Selected hair care services, scheduling preferences, and non-medical visit notes (e.g., gate entry code, wheelchair accessibility needs).
• Payment Information: Online transactions are encrypted via PayPal and PCI-DSS compliant payment gateways. We never store raw credit card numbers on our servers.
• Facility Context: Room numbers and facility contact points for residents living in senior living communities.

3. Address Protection & Stylist Access Controls

4. Notifications & SMS Communications

By providing your phone number during booking or registration, you consent to receive transactional notifications, including:

• Appointment confirmation details and calendar invitations.
• SMS reminders 24 hours prior to stylist arrival.
• Stylist en-route updates on the day of service.

You can opt out of SMS reminders at any time by replying STOP to notification messages.

5. Data Retention & Your Rights

You have the right to inspect, update, or request the deletion of your account profile and appointment history. To request data export or account closure, contact us at hello@residentstylist.com.

6. Privacy Inquiries